Terms and Conditions


Payment is taken at the time of placing an order. No goods will be supplied without payment. Goods will be delivered by a carrier of our choosing. Carriage will be at cost to the Customer and forms part of the invoice. We aim to dispatch goods within 1 working day. Customers in the UK, please allow 3 working days to report any outstanding orders, 7 working days for Europe, 10 working days for rest of the world.


Claims arising from damage delay or partial loss of the goods in transit must be made in writing to Union Music Store within seven working days of delivery. We will be afforded reasonable opportunity to investigate any claim made, and you will, if so requested in writing or verbally by us, promptly return any of the goods subject to any claim and any packing materials securely packaged and return them to us for examination.


If you establish that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, will at our option, replace them with similar goods, or allow you credit for their invoice value.

If you establish that any of the goods are defective we will, at our option replace them with similar goods or allow you credit for their invoice value.

In no circumstances shall our liability to you under this condition exceed the invoice value of the goods.


For full details of our returns procedures please see the returns section of our website.


We reserve the right to alter specifications to those stated on the website, including slight differences in colour, shade and size. Your statutory rights will not be affected.